Below are some pretty useful links about Alibaba's approach to trust and safety on their platform, what you can do to protect yourself, under what circumstances then ban members, and how to use the Alibaba Fair Play Fund.
I've bookmarked this page and you might want to as well.
- Alibaba.com’s Safety and Security Center homepage
- Measures that Alibaba.com has in place to ensure the safety and integrity of its platform for users
- Statement on Alibaba.com’s policy for banning members, whether paid or free, if they have engaged in activities that undermine the integrity and safety of the online business community
- Cumulative list of Gold Suppliers (paid members) that have been banned due to a violation of company policy such as engaging in fraudulent activity or repeated IPR infringement
- Where to report online security issues
And here is a list of user-generated content; information that comes mainly from users (except for the information about the Fair Play Fund) that is user-to-user communication on how to be successful and avoid frauds and scams.
- Safe Trading Basics Forum - users can share tips on self-protection while doing business online.
- Find Reliable Partners Forum - users share and solicit insight on prospective business partners they have encountered on Alibaba.com.
- Report & Verify Fraud Forum - users notify other members about suspicious activity and raise awareness about potentially bad business partners.
- Alibaba Fair Play Fund - how and when to seek compensation via the Alibaba Fair Play Fund.
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