Just saw this today and thought it would be good for anyone on Alibaba with issues. It comes from one of the message boards:
Happy selling.In an unprecedented step to increase our users’ confidence, Alibaba.com has voluntarily created a Fair Play Fund to help offset losses suffered by a small proportion of buyers who were defrauded by our paid members.
To date, our Fair Play Fund has reimbursed more than 700 buyers worldwide. If you’ve been reimbursed by our Fair Play Fund, we would like to hear your comments.
What do you think of the Fair Play Fund? Are you happy with the way your complaint was processed? Are you satisfied with the outcome? Will you tell your tell your friends about the Fair Play Fund? Are you willing to accept further interviews? Simply post a reply and tell us your comments.
Note: To report a trade dispute on Alibaba.com, please visit
http://resources.alibaba.com/trade_safe/complaint.html
To learn more about our Fair Play Fund, visit http://resources.alibaba.com/topic/500013231/Fair_Play_Fund_Alibaba_com_s_Commitment_to_Buyer_Protection_.htm.
