As I have mentioned in many other posts, Alibaba has something called their "Fair Play Fund" in which you can go through a process through which if you believe you have been scammed by a Gold Supplier, you can seek compensation.
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| fairplayfund@service.alibaba.com |
Community members on Alibaba.com often help each other, so I found the post below through which you can actually start the process of discovering 2) if you are eligible for compensation, and b) how to go about it. Here's the source page:
As for your current case, our concerned colleague will follow up and take further check accordingly. Please wait a little longer for their reply.Please know the services that are available to help you!
Meanwhile, for other member who want to consult the details about your status of applying for fair play fund, please contact us by email to fairplayfund@service.alibaba.com
