Saturday, July 30, 2011

Who Gets Blacklisted on Alibaba.com


There are scammers everywhere you buy and sell things online.  There is fraud everywhere, if you use eBay, Craig's List of Alibaba.com

Here's some interesting info on how members get blacklisted on Alibaba.com who don't meet their trust and security standards are banned from the marketplace.  I have taken excerpts from Our Blacklisting Policy: Members who don't meet our trust and security standards will be banned from our marketplace
Alibaba.com is committed to fighting unfair practices such as fraud and intellectual property infringement on our marketplace in order to provide a safe and reputable trading environment for our users. We take issues such as trust and safety very seriously, and have strict policies in place to deal with unfair trade practices.

In response to intellectual property infringement and fraudulent conduct complaints submitted in accordance with our take-down policy, we take down thousands of product listings each year. In addition, we blacklist suppliers that continue to be subject to substantiated take-down notices and fail to live up to the expectations of our member community. We remove all listings of blacklisted companies, terminate their memberships and ban them from our marketplace permanently.

Of the millions of suppliers on our website, only a tiny proportion has been involved in unfair trade practices. Please be assured that the vast majority of our suppliers' online storefronts are used by honest, hard-working entrepreneurs and small businesses to promote their products and services.

Who gets blacklisted?

Alibaba.com members that are the subject of substantiated complaints involving unfair or fraudulent trade practices are considered for the blacklist. We have a dedicated Trust and Security team that works with buyers and suppliers to review and handle these complaints. We blacklist companies based on various factors including the nature, severity, number and frequency of complaints.

Send us your feedback

We welcome reports on unfair or fraudulent trade practices from anyone, and if we become aware that a member is using Alibaba.com in an illegal manner or in a way which violates our Terms of Use, we take prompt action to ensure those activities are stopped. Please send any comments or complaints you may have to our Customer Service team.