Not everyone (in fact, I suspect the majority of Alibaba.com users) are not English speakers, but I found something of interest today. It is located in the
Alibaba Report and Verify Fraud Forums and it is testimonial from someone who used the
Fair Play Fund.
When you read things online about large companies, I am reminded of the phrase that "if it bleeds, it leads," meaning that it's whole lot easier to find negative information than positive information. So again, the English is not perfect, but here is a commentary from an
Alibaba user who
sought and got Fair Play Fund help from Alibaba and had a satifactory outcome:
Mr. Carl from The Alibaba.com Fair Play Fund Policy has done a really a great job and help to me. I wish to tell that 2 months ago I was scammed/very badly cheated by a china company from Chongqing city. I sent 300 US$ advance payment by a bank T/T to buy laptops but after receipt money by the supplier there is no response from the them and no goods I did receive. I did complaint to alibaba.com and sent all my evidences, which alibaba.com found true and applied my case for Fair Play fund Policy. And I really appreciate that they sent me my money back within a month. great ! Once again I really thankful and appreciate to Mr. Carl from Alibaba.com who helped me in this matter. I may write here that this is good step by alibaba.com to gain confidence and trust of buyers in their site. I definitely trust in this site now and would like to say for buyers to be careful in sending advance payments to suppliers. (Antony)
