Alibaba Message Boards and Compensation

Just saw this today and thought it would be good for anyone on Alibaba with issues.  It comes from one of the message boards:

In an unprecedented step to increase our users’ confidence, Alibaba.com has voluntarily created a Fair Play Fund to help offset losses suffered by a small proportion of buyers who were defrauded by our paid members.
To date, our Fair Play Fund has reimbursed more than 700 buyers worldwide. If you’ve been reimbursed by our Fair Play Fund, we would like to hear your comments.
What do you think of the Fair Play Fund? Are you happy with the way your complaint was processed? Are you satisfied with the outcome? Will you tell your tell your friends about the Fair Play Fund? Are you willing to accept further interviews? Simply post a reply and tell us your comments.
Note: To report a trade dispute on Alibaba.com, please visit
http://resources.alibaba.com/trade_safe/complaint.html
To learn more about our Fair Play Fund, visit http://resources.alibaba.com/topic/500013231/Fair_Play_Fund_Alibaba_com_s_Commitment_to_Buyer_Protection_.htm.

Happy selling.

Dont Get Scammed on Alibaba-Get Fair!

Ok.

As I have mentioned, I am a total Alibaba fan boy.  I admit it.  Like any person out there who has done business on Alibaba, Craig's List or eBay, you don't always know the other person in the transaction.  Most of the time they are honest, but sometimes, you might get ripped off.

It happens.

Crappy companies sit by and watch you get ripped off.  One of the reasons I am such a fan boy of Alibaba is that they set up a pile of money to help you recover what you have lost - it's called the Alibaba Fair Play Fund.  Can you still get ripped off by some scam artist in Italy?  Sure.  But if you can't get your money back, here's what the site says:

Established in 2009, the Fair Play Fund initially covered fraud disputes between buyers and China-based Gold Suppliers. As of January 2011, the Fair Play Fund also covers claims filed against Global Gold Suppliers.

This means that if you think you got ripped off and someone hosed you for your money, you can log in and make a complaint online.  Sure, just like in a court, you need to prove your case, but dudes, this huge company will listen to what you have to say.

So take it from me.  Don't waste your time calling the FTC or whoever because this company is in China!  Hellloooo!

Most people are legit, but if they are not and you can't do anything about it, at least try to use the Alibaba Fair Play Fund.  You might get some money back.

Introduction

Hey everybody,

I'm Fred and I admit it - I am a total Alibaba fan boy.   I leave and breathe e-commerce and have had stores on eBay, Aliababa and I once tried building my own online retail store but it was an #epicfail.

Hope you guys like to blog.  I drive my friends crazy with my e-commerce this and Alibaba that, but there is a way to do online commerce right, a way to get ripped off, and a way to make it right. 


More to come.